Returns & Exchanges
At Nectar, we want you to sleep soundly, which is why we offer a 365-night home trial to ensure your mattress is the perfect fit for your comfort needs. If you are not 100% satisfied, we make the return process simple and stress-free with full refunds and coordinated pickups.
Initiate Your Request
Contact our dedicated Resident Experience team via chat or email after your mandatory 30-day break-in period to start your return or exchange.
Verification and Approval
Provide your order details and a few photos of the product to confirm it is in a donatable condition as per our hygiene standards.
Schedule a Pickup
Once approved, we will work with you to coordinate a convenient pickup time with a local charity or recycling partner at no additional cost to you.
Receive Your Refund
After the pickup is confirmed by our partner, we will process a full refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing